BeauteVita Refund Policy

At BeauteVitaNepal, we take pride in offering 100% authentic beauty products and ensuring a smooth shopping experience. If you’re not fully satisfied with your purchase, we’re here to help.

🔄 Eligibility for Refunds

You may request a refund or exchange under the following conditions: You received a wrong, damaged, or expired product. The product was missing from your order. You reported the issue within 48 hours of delivery. Due to hygiene and safety reasons, we do not accept returns or refunds for used or opened products, or for reasons such as personal dislike, skin sensitivity, or change of mind.

🧾 Conditions

To be eligible for a refund: The item must be unused, sealed, and in its original packaging. A photo or video proof of the issue must be sent to our support team. Refund requests must be made within 48 hours of receiving the product.

💰 Refund Process

Once your refund request is reviewed and approved, we will initiate the refund within 5–7 business days. Refunds are issued via the original payment method (or store credit, if applicable). If you paid via Cash on Delivery (COD), we will issue your refund as store credit or via bank transfer.

📦 Wrong or Damaged Items

Please report any wrong, damaged, or missing items by emailing us at [email protected] or messaging us on Instagram within 48 hours of delivery.

Include: Your order number

A brief description of the issue

Clear photos or videos of the product and packaging

🚫 Non-Refundable Items

We do not offer refunds for:

Opened or used products

Products returned after 48 hours Sale or clearance items

Items damaged due to customer mishandling

📩 Contact Us

If you have any questions about our refund process, feel free to contact us at:
📧 [email protected]
📞 +977 9709119293
📱 Instagram DM: @beautevitanepal

Your satisfaction means everything to us. Thank you for trusting BeauteVitaNepal!